Frequently Asked Questions (FAQ)
A: Yes, We provided A Variety of Dynamic, Spacious and Extensive Ski Trails at Palcall. Please see our course guide here
A: Yes, You have to contact our house center of the Ski Park to reserve the Ski lesson as the Ski lesson hosted by Tsumagoi Ski School.
A: Yes, Please see the shuttle service time table here
A: No worries! You basically can come with hands-free. We have Salomon shop for you to rent the Ski-Snowboard gears. The details could be found here
A: Yes, You need to purchase lift pass separately, please look at our price table here
The cancellation fee will be charged as follows. (for direct booking)
No-show / no-arrival without contact:
100% of room rate
On the day:
80% of the room rate
The day before:
50% of room rate
7 days before:
30% of room rate
* Cancellation policies may vary depending on the dates of stay.
A: We have many promotions available throughout the period, The room with breakfast and free shuttle bus from Karuizawa station for 2 person package starting at 10,057 JPY/Night / person
And you can keep in touch with us at our social media or website
A: The standard check-in time for Palcall Tsumagoi Resort Hotel is 15:00 and check-out time is 10:00.
However, it may vary depending on the plan. Please check the detailed plan information of your reservation.
A: Yes, at Palcall we have a parking lot. and don't worry! No payment will be charged 🙂
A: Yes, we do have a free shuttle bus service. please kindly noted that a reservation is required. you can follow this link to see more information.
A: Yes, we have a large communal bath.
A: we accept call from 9am to 9pm