Frequently Asked Questions (FAQ)
A: Yes, We provided A Variety of Dynamic, Spacious and Extensive Ski Trails at Palcall. Please see our course guide here
A: Yes, You have to contact our house center of the Ski Park to reserve the Ski lesson as the Ski lesson hosted by Tsumagoi Ski School.
A: Yes, Please see the shuttle service time table here
A: No worries! You basically can come with hands-free. We have Salomon shop for you to rent the Ski-Snowboard gears. The details could be found here
A: Yes, You need to purchase lift pass separately, please look at our price table here
The cancellation fee will be charged as follows. (for direct booking)
No-show / no-arrival without contact: | 100% of room rate |
On the day: | 80% of the room rate |
The day before: | 50% of room rate |
7 days before: | 30% of room rate |
* Cancellation policies may vary depending on the dates of stay.
A: We have many promotions available throughout the period, The room with breakfast and free shuttle bus from Karuizawa station for 2 person package starting at 10,057 JPY/Night / person
And you can keep in touch with us at our social media or website