Frequently Asked Questions (FAQ)

A: Yes, We provided  A Variety of Dynamic, Spacious and Extensive Ski Trails at Palcall. Please see our course guide here

A: Yes, You have to contact our house center of the Ski Park to reserve the Ski lesson as the Ski lesson hosted by Tsumagoi Ski School.

A: Yes, Please see the shuttle service time table here


A: No worries! You basically can come with hands-free. We have Salomon shop for you to rent the Ski-Snowboard gears. The details could be found here

A: Yes, You need to purchase lift pass separately, please look at our price table here

The cancellation fee will be charged as follows. (for direct booking) 

  No-show / no-arrival without contact:

100% of room rate

  On the day:

80% of the room rate

  The day before:

50% of room rate

  7 days before:

30% of room rate

* Cancellation policies may vary depending on the dates of stay.

A: We have many promotions available throughout the period, The room with breakfast and free shuttle bus from Karuizawa station for 2 person package starting at 10,057 JPY/Night / person 

And you can keep in touch with us at our social media or website 

A: The standard check-in time for Palcall Tsumagoi Resort Hotel is 15:00 and check-out time is 10:00.
However, it may vary depending on the plan. Please check the detailed plan information of your reservation. 

A: Yes, at Palcall we have a parking lot. and don't worry! No payment will be charged 🙂

A: Yes, we do have a free shuttle bus service. please kindly noted that a reservation is required. you can follow this link to see more information.

A: Yes, we have a large communal bath.

A: we accept call from 9am to 9pm

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