Frequently Asked Questions (FAQ)

A: Yes, We provided  A Variety of Dynamic, Spacious and Extensive Ski Trails at Palcall. Please see our course guide here

A: Yes, You have to contact our house center of the Ski Park to reserve the Ski lesson as the Ski lesson hosted by Tsumagoi Ski School.

A: Yes, Please see the shuttle service time table here


A: No worries! You basically can come with hands-free. We have Salomon shop for you to rent the Ski-Snowboard gears. The details could be found here

A: Yes, You need to purchase lift pass separately, please look at our price table here

The cancellation fee will be charged as follows. (for direct booking) 

  No-show / no-arrival without contact:

100% of room rate

  On the day:

80% of the room rate

  The day before:

50% of room rate

  7 days before:

30% of room rate

* Cancellation policies may vary depending on the dates of stay.

A: We have many promotions available throughout the period, The room with breakfast and free shuttle bus from Karuizawa station for 2 person package starting at 10,057 JPY/Night / person 

And you can keep in touch with us at our social media or website 

Scroll to Top