FAQ
If there are vacancies, same-day reservations are accepted.
Normal check-in time is from 3pm and check-out is 10am.
If you would like a late check-out, please ask at the front desk.
We are open from 9 am to 5 pm.
Yes. The shuttle bus service requires a reservation. Please make a reservation directly with the hotel by 12:00 noon the day before.
Please note that the bus will not operate without a reservation.
Operating period: December ski resort opens until the end of March. Due to the limited number of people, we accept on a first-come, first-served basis.
Operating hours:
Karuizawa Station South Exit 9:15 13:00 18:00
12:50 from Manza/Kazawaguchi Station
Yes.
We have the following cancellation policy.
From 7 days before: 30% of the accommodation fee
The day before: 50% of the accommodation fee
On the day: 80% of the accommodation fee
No-show or no-arrival without contact: 100% of the accommodation fee
*Cancellation policy may vary depending on length of stay.
Yes.
There is a large communal bath with a sauna in the center house.
>>Click here for details
Yes.
There is a free parking lot on the premises of Palcall Tsumagoi Resort.
You can rent skis, snowboards and wear at "SALOMON STATION" on the 1st floor of the center house.
*We do not rent goggles, gloves, or hats.
>>Click here for details
At Palcall Tsumagoi, we have a large number of lessons mainly for children from 4 years old to elementary school students.
We offer a variety of lessons for all ages and levels.
>>Click here for details
Advance reservations are recommended for weekends and holidays.
Please refer to here.
Congestion is expected especially during the year-end and New Year holidays and consecutive holidays. If you have request level and time, please make a reservation as soon as possible.
Yes.
A lift ticket must be purchased.
Please purchase according to the time of the lesson to participate.
Click here for the price list
Palcall Tsumagoi has less snow than other areas. Even in season, the nearest national road is rarely covered with snow.
However, there are some frozen spots on the road from the national highway to the resort. Studless tires or chains must be installed from early December to the end of March. (If you have a 2WD + studless tires or chains, you can usually come without problems.)
Because it is located at an altitude of over 1,500m, the temperature in midwinter is very low.
In addition, the temperature rarely rises above plus during the season, so please come prepared with warm clothes. We recommend that children, including children, wear face coverings such as faceguards.