Privacy Policy

Palcall Tsumagoi No. 2 Corporation (hereinafter referred to as "the Company") Ltd. (hereinafter referred to as "the Company") has established the following privacy policy (hereinafter referred to as "the Policy") regarding the handling of user information, including personal information, in the services provided by the Company (including accommodation services provided at lodging facilities and facilities in the Palcall Tsumagoi Ski Resort, hereinafter referred to as "the Services"). (hereinafter referred to as the "Company") has established the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of user information, including personal information, in the services provided by the Company (including accommodation services provided at lodging facilities and facilities in the Parcors Tsumagoi Ski Resort; hereinafter referred to as the "Services"). (hereinafter referred to as the "Policy").

1. User information and collection method

For the purpose of this policy, "user information" shall mean information pertaining to the identification of the customer, behavioral history on the communication service, and other information generated or accumulated in relation to the customer or the customer's terminal, which is collected by the Company in accordance with this policy. The user information collected by the Company in the Service depends on the method of collection, as follows

(1) Information to be provided by the customer
The following information is required to be provided by the customer in order to provide the Service or through the use of the Service.

  • Information about your profile, such as your name, date of birth, and gender.
    Contact information, such as e-mail address, telephone number, and address.
  • Information related to payment methods such as credit card information, bank account information, and electronic money information.
  • Information entered or transmitted by the customer through an input form or other method specified by the Company.

(2) Information that we collect when you use the Service.

   We may collect information about your access to and use of the Service. This may include the following information

  • Referrer
  • IP Address
  • Information about server access logs
  • Cookies, AIDs, IDFAs, and other identifiers

2. purpose of use
The specific purposes of user information related to the provision of this service are as follows.

(1) For transactions related to the Services provided by the Company in relation to the Company's facilities and products (accommodation, banquets, food and beverage, sale of goods, sale of lift tickets, provision and sale of other incidental products, rental services for ski and snowboard related equipment, implementation of events, etc.), transactions with the Company's business partners and other transactions, and for communication, shipment of goods and payment and settlement of payments and other matters related thereto.
(2) To provide, maintain, protect, and improve the Service, including the acceptance of Internet registrations related to the Service, identification, customer authentication, recording of customer settings, and calculation of settlement of usage fees.
(3) To distribute and display advertisements and to measure their effectiveness.
(4) To provide information and respond to inquiries regarding the service.
(5)To respond to violations of the Company's terms and conditions, policies, etc. (hereinafter referred to as "Terms and Conditions, etc.") regarding the Service. (6) To respond to acts that violate the Terms, etc.
(6) To notify you of changes to the Terms of Service, etc.
(7) In cases other than the above where the customer has given consent.

3. Method of requesting discontinuation of use
The customer may request to stop the collection or use of all or part of the user information by setting the prescribed settings of the Service, and in this case, the Company shall promptly stop the use of such information in accordance with the Company's regulations. In addition, since the collection or use of some items of user information is a prerequisite for the Service, the Company will stop the collection or use of such information only when the user withdraws from the Service in accordance with the method prescribed by the Company.

4. Provision to Third Parties
Our company will not provide personal information among user information to third parties (including those located outside of Japan) without the prior consent of the customer. However, we will not provide personal information to third parties (including those located outside of Japan) without the prior consent of the customer. However, this does not apply to cases where the information is provided to a third party (including parties outside Japan) for the following reasons, However this does not apply to the following cases
(1) When the Company entrusts the handling of personal information, in whole or in part, within the scope necessary to achieve the purpose of use.
(2) When personal information is provided in connection with the succession of a business due to a merger or other reasons.
(3) When it is necessary to cooperate with a national agency, a local government or a person or organization entrusted by either of the foregoing in executing affairs prescribed by laws and regulations, and obtaining the consent of the customer may impede the execution of such affairs.
(4)When otherwise required by the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") When permitted by other laws and regulations.

5. Disclosure of personal information
When a customer requests disclosure of his/her personal information in accordance with the provisions of the Personal Information Protection Law, the Company shall disclose the information to the customer without delay after confirming that the request is made by the customer himself/herself (if the personal information in question does not exist, the Company shall notify the customer to that effect). (If the personal information in question does not exist, we will notify the customer to that effect. (If the personal information in question does not exist, we will notify the customer to that effect.) However, this does not apply in cases where we are not obligated to disclose the information under the Personal Information Protection Law or other laws and regulations.

6. correction and suspension of the use of personal information
6-1 If a customer requests us to correct the content of his/her personal information based on the provisions of the Personal Information Protection Law on the grounds that
(1) the personal information is not true, or
(2) the information is being handled beyond the scope of the purpose of use announced in advance, or that the information has been collected through deception or other wrongful means, we will confirm that the request is made by the customer himself/herself and stop using the information without delay. If a request is made to stop the use of personal information in accordance with the provisions of the Act on the Protection of Personal Information for reasons such as
(1) the information is being used beyond the scope of the previously announced purpose of use, or
(2) the information was collected through deception or other wrongful means, we will conduct the necessary investigation without delay after confirming that the request is made by the customer himself/herself, and based on the results, we will correct the content of the personal information or stop its use, and notify the customer to that effect. If the Company decides not to correct or suspend the use of the personal information, the Company will notify the customer to that effect. 6-2.

6-2 If a customer requests the deletion of the customer's personal information and the Company deems it necessary to respond to the request, the Company will delete the personal information after confirming that the request is made by the customer himself/herself, and notify the customer to that effect.

The provisions of 6-1 and 6-2 do not apply in cases where the Company is not obligated to make corrections, etc., or suspend use, etc. under the Personal Information Protection Law or other laws and regulations.

Contact for inquiries
If you have any opinions, questions, complaints, or other inquiries regarding the handling of user information, please contact the following

Address: Baragi Kogen, Oaza-Hiramata, Azuma-gun, Tsumagoi-mura, Gunma 377-1611, Japan
Palcall Tsumagoi No.2 Co.
Department: General Manager's Office
Contact: 0279-96-1177

8. Procedures for changing the privacy policy
The Company will modify this Privacy Policy as necessary. However, in the case of a change to this policy that requires the consent of the customer under the law, the changed policy will be applied only to customers who have agreed to the change in a manner prescribed by the Company. The Company will notify customers of the effective date and content of this Policy by displaying it on the Company's website or by other appropriate means.

Enacted on December 1, 2020

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